Refund policy
Return Policy
Last updated: January 25, 2026
Five Star Guitars is committed to providing quality products and clear expectations. Please review the following Return Policy carefully before initiating a return.
Return Eligibility
ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Non-Defective Returns
ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Defective or Incorrect Items
If an item is defective or was shipped incorrectly, customers must contact Five Star Guitars promptly so we can assist with next steps.
Eligibility for repair, replacement, or return is evaluated on a case-by-case basis. Manufacturer warranties may apply and, in some cases, warranty service may be handled directly by the manufacturer.
Inspection and Condition Assessment
All returned items are inspected upon receipt.
Five Star Guitars reserves the right to determine the condition, completeness, and eligibility for refund. Items showing signs of use, wear, damage, modification, or alteration beyond original condition may be subject to:
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Reduced refunds
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Restocking fees
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Return denial
Refund Processing
Approved refunds are issued after the returned item has been received and inspected.
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Refunds are issued to the original form of payment
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Shipping and handling charges are non-refundable
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Processing times may vary depending on payment method and financial institution
Final Sale and Non-Returnable Items
ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Important Notes
Five Star Guitars reserves the right to refuse returns that do not meet the requirements of this Return Policy or that arrive without prior authorization.
This policy applies to purchases made directly from Five Star Guitars. Purchases made through third-party marketplaces may be subject to that platform’s return policies and procedures.
Contact Us
To request a return authorization or if you have questions about this policy, please contact us: