Privacy policy
Privacy Policy
Last updated: January 25, 2026
Five Star Guitars (“we,” “us,” or “our”) operates this website and ecommerce store. This Privacy Policy describes how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our website.
1. Information We Collect
Personal Information You Provide
When you make a purchase, create an account, sign up for emails or texts, or contact us, we may collect information such as name, billing and shipping address, email address, phone number, payment information (processed securely by third-party providers), order history, and customer support communications.
Information Collected Automatically
When you browse our site, we automatically collect certain information, including IP address, browser type, device information, pages viewed, interactions, and referring URLs. This information helps us improve site performance, security, and customer experience.
2. How We Use Your Information
We use your information to process and fulfill orders, communicate with you about purchases, repairs, shipping, or returns, provide customer support, send marketing communications if you opt in, improve our website and services, and detect fraud or protect our business.
3. Marketing Communications
If you opt in, we may send you emails or SMS messages about products, services, events, or promotions. You may unsubscribe at any time by using the link in our emails or by contacting us directly.
4. Sharing Your Information
We share personal information only as necessary to operate our business, including with Shopify (our ecommerce platform), payment processors, shipping and fulfillment providers, and marketing or analytics services. We may also disclose information if required by law or to protect our rights.
5. Shopify
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services. Your data is stored through Shopify’s systems, databases, and applications on secure servers protected by industry-standard safeguards.
Payments
Payment information is handled by Shopify and its payment partners in accordance with PCI-DSS standards. We do not store full credit card numbers on our own servers.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enable core site functionality, remember preferences, analyze traffic and usage, and support marketing and advertising. This includes analytics and advertising tools such as Google Analytics (GA4) and Meta (Facebook and Instagram) pixels, which help us understand how visitors interact with our website and help us deliver relevant ads.
Where required by law, we display a cookie consent banner that allows you to manage your preferences for analytics and advertising cookies. You can also control cookie settings through your browser at any time. Declining certain cookies may impact site functionality or personalized experiences.
7. Your Privacy Rights
Depending on your location, you may have the right to access the personal information we have about you, request corrections or updates, request deletion of your information, and opt out of certain data uses, including targeted advertising. To exercise these rights, please contact us using the information below.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
9. Security
We take reasonable technical and organizational measures to protect your personal information. While no system is completely secure, we follow industry best practices to safeguard your data.
10. Children’s Privacy
Our website is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates take effect when posted on this page.
12. Contact Information
If you have questions, want to exercise your privacy rights, or need more information, contact us at:
Email: fivestarguitars@fivestarguitars.com
Mail:
Five Star Guitars
Attn: Privacy Compliance
17305 NW Corridor Ct. STE 100
Beaverton, Oregon 97006
United States