- ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Policies and FAQ
We strive to keep the fine print to a minimum and to have all of our policies be fair, easy to understand, and mutually beneficial.
There will be no refund issued for custom repair services for returned products. This includes but is not limited to PLEK Station services, custom setups, pickup installs, and any other repair service performed on a product at the time of purchase.
Return Periods
Conditions for Returns
- ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Non-Returnable Items
- ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Layaway Returns
- ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Restocking Fees & Shipping Charges
- ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
How to Return
- ALL SALES ARE FINAL. Effective October 12, 2026, no returns, refunds, exchanges, or store credit.
Processing Time
- Returns are typically processed within 2–3 business days after arrival, depending on item condition.
Repair Services
Repair work is completed on a first-come, first-served basis. Turnaround times are not guaranteed and may be extended if parts need to be ordered.
All gear is checked in, inspected for condition, accessories, and functionality, and documented with a Work Order before acceptance. Quotes provided at check-in are estimates and may change once work begins.
A deposit is required at check-in and applied toward the final repair cost. Remaining balances are due when work is complete. Any additional issues discovered during service will not be addressed without customer approval.
If the same issue reoccurs shortly after repair, we will reopen the Work Order and correct it at no additional charge. New issues on the same item are considered separate repairs.
Customers are responsible for keeping contact information current. Items unclaimed after 90 days, following multiple contact attempts, will be forfeited and sold to recoup costs.
Lesson Cancellations
We require at least 48 hours notice by phone or email for lesson cancellations. You may send a friend or family member in your place if you are unable to attend.
Online Inventory vs In-Store Sales
Items listed online are also available in our brick-and-mortar stores. If an item sells in-store, it may take up to 48 hours for the online listing to be removed.
If you purchase an item online that has already sold in-store, you will receive a prompt refund or store credit. We will contact you as soon as the duplicate sale is identified.
Layaway
We offer in-store layaway on all new and used items. Payments are 20% per payment, interest-free, with a 20% deposit. Layaway does not apply to services or consignment items.
Items remain in our store until paid in full. There is no penalty for early payoff. If payments become delinquent and we are unable to reach you, the deposit will be forfeited and the item returned to inventory.
Consignments
Consignment is a popular way to sell gear through our store. We research your item and help determine a fair market price.
If offers are received below the asking price, we contact you to accept, reject, or counter. Once sold, we process payment and deduct our commission from the final sale price.
Special Orders
Currently we are not taking special orders.
Cookies & Privacy
Five Star Guitars respects your privacy. Third parties may place cookies on your browser for targeted advertising. Information collected may include IP address, cookie identifiers, and website activity.
You may opt out by contacting us at webcart@fivestarguitars.com. We do not sell or share customer information with third parties.
Thank you for choosing Five Star Guitars.