Five Star Guitars Lesson Scheduling and Cancellation Policies
All Lessons
Whether you choose a Recurring Lesson or Non-Recurring Lesson, your teacher is here for you whenever you choose to study music. Your tuition invoice is auto-paid via the credit card on your account. You can cancel any lesson with at least 48 hours advance notice. Within 48 hours of the beginning of your scheduled lesson, we are unable to provide refunds, reschedules, or make-up lessons.
Recurring Lessons
Most students choose to make lessons a part of their weekly routine. With a Recurring Lesson, the same time on the same day is held for you every week.
You can reserve your Recurring Lesson time by either:
- Log into your MyMusicStaff.com account and navigate to the Calendar menu. If a lesson time is available as a Recurring Lesson, select “Register for all occurrences.”
- Emailing lessons@fivestarguitars.com
Tuition rates for 30 minute lessons are:
- 4 week months: $160
- 5 week months: $200
Your tuition invoice for the upcoming month is auto-paid via the credit card on your account. This renews your Recurring Lessons for the upcoming month.
If you are unable to attend a lesson at your regular time, simply cancel your lesson through your MyMusicStaff.com account. You can cancel with at least 48 hours advance notice. A make-up credit will be automatically added to your account.
Within 48 hours of the beginning of your scheduled lesson, we are unable to provide refunds, reschedules, or make-up lessons.
If you need to take extended time away, you can choose to study over video lessons, send a friend in your place, or release your reserved time for other students to book.
Non-Recurring Lessons
If a weekly Recurring Lesson doesn’t fit your schedule, you can schedule lessons individually whenever your teacher has an opening. Simply access the Calendar menu through your MyMusicStaff.com account and register for a lesson time that works for you. Your lessons will be auto-paid weekly via the credit card on your account.
The tuition rate for non-recurring lessons is $39 per 30 minutes.
You can cancel with at least 48 hours advance notice. A make-up credit will be automatically added to your account.
Within 48 hours of the beginning of your scheduled lesson, we are unable to provide refunds, reschedules, or make-up lessons. As alternatives to attending your lesson in-person, our teachers are available for online video lessons, or you can send a friend in your place.
Frequently Asked Questions
Q: When can I use my make-up credits?
A: You can use your make-up credit for any opening on your teacher’s calendar. The only time that cannot be reserved with a make-up credit is your regularly-scheduled weekly lesson time.
Q: When does my make-up credit expire?
A: A make-up credit expires 90 days after the lesson for which it was issued. For example, if you cannot attend your lesson on February 1st, your make-up credit can be used any time through May 1st.
Q: If I can’t attend my lesson in person, are there any other options?
A: As alternatives to attending your lesson in-person, our teachers are available for online video lessons, or you can send a friend in your place.
Q: My make-up credit expired, what can I do?
A: Please email our lessons administrator at lessons@fivestarguitars.com.
Q: When is my credit card charged each month?
A: Recurring Lessons are billed monthly 14 days before the start of the upcoming month. Non-Recurring Lessons are billed on Mondays.
Q: Can I change my billing date each month?
A: Sure! Please contact us at lessons@fivestarguitars.com
Q: How are inclement weather days handled?
A: We will update you of store closures via email and social media. Most teachers hold lessons over video on inclement weather days. Please talk with your teacher for more specifics.
Q: How do I release my recurring lesson reservation?
A: Email lessons@fivestarguitars.com with the date of your last lesson and we’ll release your reservations.